Terms & Conditions

PRICE: All merchandise sold at website listed price on the day of the order. Typo price errors will not be honored.

LOSS OR DAMAGE: Immediately inspect your item upon receipt and report any damage to Pack Saddle Shop. Pack Saddle Shop will submit a claim with UPS, FedEx or USPS for damaged or lost merchandise.

BACK ORDERS: We normally stock all merchandise however, if an item is out of stock, the customer can cancel purchase or wait for a back order shipment. 

RETURNS:

• Prior approval required before returning merchandise and return items must be shipped within 30 days of purchase. 
• Defective items WILL BE REPLACED or REPAIRED IN YOUR AREA due to high cost of shipping. Decision to replace or repair will be determined by Pack Saddle Shop. 
• Returns must be prepaid freight.
• Warranties implied or actual are the responsibility of the manufacturer. Contact us and we will coordinate all returns or warranty requirements. 
• Custom orders, and products that are dirty, used, worn, or altered or otherwise damaged/modified by the customer will NOT be accepted for refund or replacement. All tent frames are custom orders as each frame is custom made for a specific tent dimension, and that frame will only exactly fit the tent the custom frame was specifically built for. No exceptions.
• RETURN OF PRODUCTS ON SPECIALS OR PACKAGES: REFUND TO CUSTOMER WILL BE REDUCED FOR THE TOTAL SHIPPING COSTS TO AND FROM CUSTOMER. 

CANCELLATIONS: 

• Canceling an order after it has been shipped will be considered a return.
• Shipping fees are non refundable.

DISCLAIMER: Pack Saddle Shop assumes no liability for misuse or use of items on the Pack Saddle Shop website.